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How long will it take to receive my US orders?


All domestic orders within the US generally take 3-8 full business days, and the final delivery will be made to your mailbox or doorstep. Expedited shipping takes about 1-3 full business days from the time you place your order. Once you receive your initial shipping confirmation email, our next step is authorizing fulfillment, please allow 24 hours to fully process your order. Free shipping is offered on US orders with a total cart value of over $49.00.


How long will it take to receive my international orders?


International orders, depending on location, generally take 3-14 business days. Your shipment may take longer when going through customs, depending on your country’s policies. We use Passport Shipping enabling the best and fastest international shipping options with 24/7 customer service. Our shipping fee covers all the taxes, border fees, and delivery. We can no longer offer free shipping for international orders at this time.

Honey Badger is not responsible for any packages once they are in the hands of our third-party shipping providers. For stolen/lost packages, packages sent to the wrong address, please reach out to customer service at support@drinkhoneybadger.com.


How do returns and exchanges work?

Returns


Our policy lasts 180 days. If 180 days have gone by from the day your package was delivered, unfortunately, we can't offer you a refund/exchange.



Please return the item in the condition it was packaged and sent.
Please provide proof of purchase either via digital or printed copy.
It may take up to 7 business days for returns to be processed.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. If you haven’t received a refund yet, first check your bank account again. Then contact your processing company, it may take some time before your refund is officially posted (1-5 business days). Next, contact your bank. There is often some processing time before a refund is posted.
If taken all the steps and you still have not received your refund, please reach out to customer service at support@drinkhoneybadger.com.


​Please send all returns, with the packing slip/order number included, to:


Honey Badger

3005 S Lamar Blvd

Ste D109 #145

Austin, TX 78704


Exchanges


If you need to exchange for any reason, please return your item per our refund policy above and include exchange instructions/order number with the return. We do not offer exchanges on out of stock items, if the item is out of stock, then we will refund the item returned. If your item is damaged, please contact our support for assistance.


If you return an item, the shipping cost is not refunded. We do not accept returns or exchanges after 180 days.



Cancellations


If you need to cancel for any reason, you may do so by contacting support@drinkhoneybadger.com. To be eligible for a full refund you must contact us before your order has been fully processed and shipped.



Please provide proof of purchase either via digital or printed copy.
It may take up to 7 business days for cancellations to be processed.


If you are approved, then your refund will be processed. A credit will automatically be applied to your credit card or original method of payment. If you haven’t received a refund yet, first check your bank account again. Then contact your processing company, it may take some time before your refund is officially posted (1-5 business days). Next, contact your bank. There is often some processing time before a refund is posted.


If taken all the steps and you still have not received your refund, please reach out to customer service at support@drinkhoneybadger.com.


Incorrect Item Received


If we made a mistake with your order, then please email us through the contact us a support@drinkhoneybadger.com with proof of purchase.


When will products be restocked?


We are a growing company and at times we cannot predict when or if products will be restocked. Thank you for your understanding.


Does Honey Badger sell items at wholesale?


Yes, for all inquiries, please contact info@drinkhoneybadger.com.

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